We provide complete support pre and post conversion:
We are here to help you with the transition to your new platform
Take a tour of Superior’s proprietary scheduling platform. Our platform was designed with your bank customers in mind. It provides easy access to Conversion Specialists at your customers preferred time.
Frequently Asked Questions
What is Superior's overall CSAT rating of all the bank's clients we have served during a conversion?
We maintain over a 99% customer satisfaction rating as reported by the bank's clients through automated email surveys after a service is completed.
Are there restrictions to what FAQ's can be added to a Conversion landing page?
Your options are limitless when it comes to adding content to the Conversion landing page, including the FAQs. You can address simple questions, embed files for download, provide links, graphics, and more.
Does Superior offer reporting during and after a conversion?
Superior offers comprehensive daily reports to understand the progress of a conversion, and post program metrics and insights. Reports include ticket status, disposition, CSAT metrics, comments, and email stats. View report samples by clicking here.
Do you have a comprehensive guide that will help me walk through the planning stages of a conversion?
Superior is available to help you through the entire process of a conversion. We are available to consult in your planning stages to ensure you allocated time, budget and resources to ensure your client's satisfaction. Check out our comprehensive best practice guide by clicking here.
Book an appointment with one of our specialists.
Learn more about our conversion solutions and how we improve the customer experience. We take on the heavy lifting, so your teams don’t have to.Book an appointment
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